Privacy Policy
At Mattress Ocean, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, make a purchase, or interact with our services.
By using our website, you agree to the collection and use of information in accordance with this policy. If you have any questions, please contact us at support@mattressocean.com.
1. Information We Collect
When you interact with Mattress Ocean, we may collect the following types of information:
a. Personal Information
We collect personal information when you:
- Create an account or make a purchase
- Subscribe to our newsletter or promotional emails
- Contact our support team for assistance
- Participate in surveys, reviews, or promotions
This information may include:
✅ Your name, email address, phone number, and shipping address
✅ Payment details (processed securely through third-party payment providers)
✅ Order history and preferences
b. Non-Personal Information
We may also collect non-personal data such as:
✅ Browser type, device information, and IP address
✅ Cookies and usage data (e.g., pages visited, time spent on the website)
✅ Referral source (how you found our website)
This information helps us enhance your shopping experience and improve our website functionality.
2. How We Use Your Information
We use your information for the following purposes:
🔹 Order Processing & Delivery: To process payments, fulfill your orders, and provide shipping updates.
🔹 Customer Support: To respond to your inquiries, resolve issues, and offer assistance.
🔹 Marketing & Promotions: To send promotional emails, special offers, and newsletters (you can opt out at any time).
🔹 Personalization: To improve our website, recommend products, and enhance user experience.
🔹 Legal & Security Purposes: To prevent fraud, comply with regulations, and protect our customers and business.
We do not sell, trade, or rent your personal information to third parties.
3. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us remember your preferences and improve site performance.
How We Use Cookies
✅ Remember your login details and shopping cart items
✅ Analyze website traffic and usage patterns
✅ Show relevant ads and personalized recommendations
You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
4. Third-Party Services & Payment Processing
We work with trusted third-party service providers for payment processing, shipping, analytics, and advertising. These partners may have access to your data only to perform their required tasks and are obligated to protect your privacy.
Secure Payments
All transactions are processed through secure payment gateways that comply with industry security standards. Your payment details are never stored on our servers.
Google Analytics & Advertising
We use Google Analytics and other marketing tools to understand visitor behavior and improve our services. You can opt out of Google’s ad tracking at Google Ad Settings.
5. Data Protection & Security
We take data security seriously and implement measures to protect your personal information, including:
✅ Secure encryption (SSL) for data transmission
✅ Firewalls and security monitoring to prevent unauthorized access
✅ Limited access to personal data (only authorized personnel can view sensitive information)
Despite our best efforts, no online platform can guarantee 100% security. If you suspect a data breach, please contact us immediately at support@mattressocean.com.
6. Your Rights & Choices
You have the right to:
🔹 Access Your Information – Request a copy of the data we have on you.
🔹 Correct Your Information – Update or modify inaccurate details.
🔹 Delete Your Information – Request account deletion and removal of personal data.
🔹 Opt-Out of Marketing Emails – Unsubscribe from promotional emails at any time by clicking the “Unsubscribe” link in our emails.
To exercise your rights, please email us at support@mattressocean.com.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
8. Children’s Privacy
Our website is not intended for children under 13 years old. We do not knowingly collect personal information from children. If we become aware of such data collection, we will take steps to delete the information immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date”. We encourage you to review this policy periodically to stay informed.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
📧 Email: support@mattressocean.com
📞 Phone: [Insert Customer Service Number]
🕒 Support Hours: Monday – Friday, 9 AM – 6 PM (Local Time)
Thank you for trusting Mattress Ocean with your personal information. We are committed to keeping your data safe while providing you with the best shopping experience. 🛏️💙